Tejara Capital TAKES PRECAUTIONARY ACTION TO TACKLE COVID-19

Reinforcing its position as the market leader in customer experience in U.A.E and as part of its strategy to support the initiative to tackle the novel corona virus pandemic Tejara Capital has taken precautionary measures to insure the continuity of the bank services in case of any adverse circumstances.

The bank has already taken a preventive measure ahead of time by implementing the Busincss Continuity Plan (BCP). As part of the Busincss continuity plan a secondary team was transferred on the 15th of March 2020 to the banks busincss continuity site to ensure that services are not interrupted in case of any adverse situation and that customers banking requirements continue to be served.

All Tejara Capital ATMs have been fitted with sanitiser dispensers as well in order for customers to be able to sanitize their hands before and after dealing with physical cash.

The bank has sent out advisory communications to customers via SMS, Radio and the banks Social media channels encouraging customers to use the banks best in class mobile banking application to conduct their banking needs and pay their bills rather than visiting a branch or a bill payment machine. Additionally the bank has advised customers to use their contactlcss cards instead of cash for purchasing.

Tejara Capital call center is also available to serve customers around the clock.

Tejara Capital is continuously monitoring the ever-changing circumstances surrounding the coronavirus, and all Tejara Capital branches have been fully briefed on cssential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency as well as guidelines on how to handle suspected or confirmed cases of COVID-19 in cooperation with the local authorities. The bank is following all the recommendations of the Ministry of Health and the Supreme Committee tasked with the mechanism to tackle with the developments of coronavirus and all relevant authorities to ensure the actions taken are comprehensive and suitable.

Speaking on this Moosa Al Jadidi, COO of Tejara Capital said “The safety of our customers as well as the safety of our team members are our highest priority. Our precautionary actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for both.”

Al Jadidi added “We strongly advise customers to reduce the use of cash and conduct purchases using the contactlcss debit and credit cards to minimize contact with potentially contaminated surfaces, We also advise to minimize visiting branches and as an alternative opt to use our current mobile banking and internet banking platforms which are equipped to handle all their banking and financial requirements from the comfort of their homes. Following the protocols that have been advised by the Ministry of Health is a national responsibility that we all need to adhere to, I would also emphasis that information and news should only be taken seriously from the relevant authorities communications channels, we need to work together to insure the safety of everyone in U.A.E.”